(SOL05275354) TopicNote: To find out about the information F5 requires when opening a support case for other F5 products, refer to SOL2633: Instructions for submitting a support case to F5.General InformationProvide the following information when you open a case with F5 Technical Support:A full description of the issue, including the following: The symptoms of the issueThe approximate time the issue first occurredThe number of times the issue has recurredAny error output provided by the systemSteps to reprodu
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Informational: Information required when opening a support case for the F5 iWorkflow system
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How-To: Displaying the F5 iWorkflow software version
(SOL10754193) TopicYou should consider using this procedure under the following condition:You want to display the F5 iWorkflow software version information.DescriptionTo display the iWorkflow software version, you can use the Traffic Management Shell (tmsh) or the iWorkflow user interface.PrerequisitesYou must meet the following prerequisites to use this procedure:You can access the iWorkflow system using the tmsh utility.You have a valid user account to access the iWorkflow user interface.ProceduresTo displa
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How-To: Finding the registration key of the F5 iWorkflow system
(SOL30459604) TopicYou should consider using this procedure under the following condition:You need the registration key for your F5 iWorkflow system.DescriptionThe iWorkflow system does not have a serial number format that is similar to F5 hardware platforms. You may use the Virtual Edition (VE) registration key to open a support case if you encounter any issue where you require F5 Technical Support assistance.PrerequisitesYou must meet the following prerequisite to use this procedure:You have administrative
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Informational: F5 iWorkflow daemons
(SOL45092482) DescriptionThe F5 iWorkflow system daemons perform a variety of functions, such as managing Cloud, Device and Security resources and role-based access control. These resources can be located on BIG-IP devices in a private local network, a public third-party cloud service, or a combination of both.iWorkflow daemonsThe following table lists the core iWorkflow services, and indicates the impact to the iWorkflow system operation if the service is not running:DaemonDescriptionImpact if not runningRel
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How-To: Licensing the F5 iWorkflow system
(SOL41030178) TopicYou should consider using this procedure under the following condition:You need to license the F5 iWorkflow system.DescriptionBefore you can configure and use the iWorkflow system, you must activate a valid license on the system.PrerequisitesYou must meet the following prerequisite to use this procedure:Before you can activate the license for the iWorkflow system, you must obtain a base registration key. The base registration key is a 23-character string that indicates to the license server
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Informational: Connectivity requirements for the F5 iWorkflow system
(SOL30044313) TopicThis document discusses the network connectivity requirements for the F5 iWorkflow system to access remote BIG-IP devices.DescriptionTo discover, manage, and monitor remote BIG-IP devices from the iWorkflow system, you must first ensure that the appropriate network routes are configured to allow connectivity between the devices.Requirements for device discoveryFor iWorkflow to successfully discover remote BIG-IP devices, the devices must be running one of the BIG-IP versions listed in SOL11
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Informational: F5 iWorkflow third-party software matrix
(SOL87500875) TopicThis article applies to F5 iWorkflow software. For information about BIG-IQ and BIG-IP software, refer to the following articles:SOL15861: BIG-IQ third-party software matrixSOL14457: BIG-IP third party software matrix (11.x - 12.x)SOL9445: BIG-IP third-party software matrix (9.x - 10.x)DescriptionThe following matrix lists third-party software that runs on the Linux host operating system on iWorkflow systems.Important: F5 hotfix releases may include upgrades and security fixes for the follo
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Informational: Base operating system information for F5 iWorkflow
(SOL09788335) TopicThe following table contains base operating system information for the F5 iWorkflow system.Note: Some versions may use components from multiple versions of the base operating system.iWorkflow versionCustom built from operating system2.0.0 - 2.0.2CentOS 5.4 - 6.4, Linux Kernel 2.6.32 (64-bit kernel only)Important: In each case, F5 has modified the base host operating system, and responds to all reported vulnerabilities for that base operating system. You must install only the patches that F5
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Policy: F5 iWorkflow software support policy
(SOL20643522) Policy InformationTo view the F5 software support policy for other F5 products, refer to SOL8986: F5 software life cycle policy.F5 iWorkflow software support policyF5 provides 18 months of support for any iWorkflow version starting from the first customer ship date of a given iWorkflow release. Customers who require support beyond the standard 18 month period should contact their F5 account manager.The following table lists the support periods with their associated severity levels of customer fo
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How-To: Downloading software and firmware from F5
(SOL167) TopicAll F5 software downloads are located in a central location. Hotfix release notes are available on the Select a Download page for each specific hotfix. To access the download files and begin the download process, perform the following procedure:Note: Software files and patches on the F5 Download site have a corresponding MD5 checksum file that you can download along with the software. To access the MD5 file for a given software file or patch, click the software name from the product contain
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How-To: Displaying the software version of your F5 product
(SOL914) TopicTo display the software version for your F5 product, refer to the article associated with your product in the following table:ProductArticleBIG-IP LTM/LTM VE BIG-IP ASM BIG-IP DNS BIG-IP GTM BIG-IP PSM BIG-IP SAM BIG-IP APM BIG-IP Link Controller BIG-IP WebAccelerator BIG-IP WAN Optimization Edge GatewaySOL8759: Displaying the BIG-IP software versionBIG-IQ Cloud and Orchestration BIG-IQ Centralized ManagementSOL14888: Displaying the BIG-IQ software versionF5 iWorkflowS
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How-To: Finding the serial number or registration key of your F5 device
(SOL917) TopicFor instructions about finding the serial number or registration key for your F5 device, refer to the following articles:ProductArticlesBIG-IP LTM, AAM, AFM, Analytics, APM, ASM, DNS, Edge Gateway, GTM, Link Controller, PEM, PSM, WebAccelerator, and WOMSOL3782BIG-IQSOL14383F5 iWorkflowSOL30459604FirePassSOL1807WANJetSOL8079WebAccelerator 5.x<a hre
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Informational: Instructions for submitting a support case to F5
(SOL2633) TopicImportant: To open a support case with F5 Technical Support, or to register for access to the WebSupport portal, you must have an active support contract, and you must be authorized to open support cases against that contract. If you are an end user of an F5 product or client application, such as the Edge Client for iOS, the Edge Client for Android, or the FirePass controller, and you require technical support, contact your system administrator or IT department for assistance. Only authoriz
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Policy: F5 software life cycle policy
(SOL8986) Policy InformationImportant: For a list of acronyms used in the life cycle policies, including detailed definitions, refer to SOL3225: Overview of the F5 End of Life policy.Product-specific life cycle policiesSome F5 products have product-specific life cycle policies. For more information, refer to the following articles:SOL5903: BIG-IP software support policySOL8466: ARX software support policySOL10225: Data Manager software support policySOL6556: Enterprise Manager software support policy<a hr
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Policy: Overview of the F5 security vulnerability response policy
(SOL4602) Policy InformationF5 adheres to industry standard software practices to provide software and configurations that are secure, by default. For example, F5 conducts third-party and internal code reviews, removes unused services from products, and runs a minimal subset of installed software. F5 is committed to responding quickly to potential vulnerabilities in our products. F5 appreciates the opportunity to work with our customers, independent and corporate researchers, industry representatives, and
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How-To: Bypassing the BIG-IP ASM system for connections that use RPC over HTTP (12.1.0 and later)
(SOL40345000) TopicThis article applies to BIG-IP ASM 12.1.0 and later. For information about other versions, refer to the following articles:SOL17411: Bypassing the BIG-IP ASM system for connections that use RPC over HTTP (11.4.0 - 12.0.0)SOL7869: Bypassing the BIG-IP ASM system for connections that use RPC over HTTP (9.2.0 - 11.3.0)PurposeYou should consider using this procedure under the following condition:You want to bypass the BIG-IP ASM system for connections that use remote procedure call (RPC) over H
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Security Advisory: PHP vulnerability CVE-2016-6288
(SOL71814571)
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Known Issue: Local user account creation menu objects may be truncated
(SOL83789629) Known IssueLocal user account creation menu objects may be truncated.This issue occurs when all of the following conditions are met:You log on to the BIG-IP APM Configuration utility using Internet Explorer 11.You attempt to create a new local user by clicking Access Policy > Local User DB > Manage Users > Create.ImpactThe Create New Local User pop-up displays truncated menu object selections.Note: This issue is cosmetic; the truncated menu item links are functional.SymptomsAs a result
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Known Issue: Non-BIG-IP APM webpage portals may inadvertently redirect to the BIG-IP APM logout page
(SOL71199543) Known IssueNon-BIG-IP APM webpage portals may inadvertently redirect to the BIG-IP APM logout page.This issue occurs when all of the following conditions are met:Users connect to BIG-IP APM portal access using Internet Explorer.The window used to launch the BIG-IP APM session is on a different domain and remains open while the BIG-IP APM session executes in a different window.Users log out from the BIG-IP APM session.ImpactThe window used to launch the BIG-IP APM session redirects to BIG-IP APM
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Known Issue: Extremely short monitor intervals may trigger the bigd service to generate a core file and restart
(SOL47381511) Known IssueExtremely short monitor intervals may trigger the bigd service to generate a core file and restart.This issue occurs when all of the following conditions are met:You create or modify a custom IMAP, POP3, SMTP, or FTP monitor to use the Interval of 1 second.You configure a node or pool with the monitor.ImpactMonitoring of BIG-IP objects may be temporarily disrupted while you restart the bigd service.SymptomsAs a result of this issue, you may encounter one or more of the following sympt
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